Privacy Policy

1. Who is responsible for which data

• Account data (agency and staff sign-ups, billing, documents): Fulmara decides why and how it is used.
• Lead data (people who enquire through ads, forms or other sources): the agency and its business customer decide why it is used. Fulmara only stores and processes it on their behalf, to run the service.

2. What we collect

• Agency and business details: names, email, mobile number, company details, tax and registration numbers, and documents uploaded for verification.
• Branch staff: names, mobile numbers, working status, and records of their work on leads (call results, notes, follow-up dates).
• Lead data: the name, phone number, email, city, answers to form questions, the source (for example a Facebook or Google form) and campaign or form identifiers that come with the enquiry.
• Sign-in and device data: secure session cookies, and, if a user turns on alerts, a browser notification address for that device.
• Payment records: bank transfer details and proofs sent to us. We do not store card numbers.

3. Data from Facebook, Instagram and Google

If an agency connects a Facebook Page or Google Ads account, we receive only what is needed to deliver leads: the identifiers of the Page, form and campaign, and the answers people submitted in the lead form. We store the access token for the connection securely on our servers and use it only to receive those leads. We do not use this data for advertising, we do not sell it, and we do not combine it with other data to build profiles. The connection can be removed at any time (see our Data deletion page).

4. Why we use data

• to receive leads, assign them to the right branch and caller, and show their status,
• to send alerts and reminders to the people who work on the leads,
• to verify agencies, bill them, and give support,
• to keep the service secure and prevent misuse, and
• to meet legal duties.

5. Who we share data with

We do not sell personal data. We share it only with:

• the agency and business that the lead or account belongs to,
• service providers that help us run Fulmara, such as cloud hosting and database, email, payment and notification services, who may only use data to provide their service to us, and
• authorities, when the law requires it.

Our providers may store data on servers in India or in other countries. We choose providers that protect data to a reasonable standard.

6. How long we keep data

We keep data while the account is active. When an account is closed or a deletion request is accepted, we delete the data within 30 days, except records we must keep by law (such as invoices). Backups are cleared on their normal cycle.

7. Security

Data is sent over encrypted connections. Access to each branch's data is limited to that branch's signed-in users, and only our servers can read sensitive tables. No system is perfectly secure, but we work to protect data and will act quickly and inform the people affected if something goes wrong.

8. Your rights

You may ask to know what data we hold about you, to correct it, to delete it, or to withdraw consent, and you may complain about how it is handled. For lead data, we pass your request to the agency and business concerned and help them act on it.

Grievance contact: the Grievance Officer, Fulmara (OPC) Private Limited, vihang.comm@gmail.com or by post at H.No.6-3-1093/406, V V Vintage Boulevard, Somajiguda, Nampally, Hyderabad - 500082, Telangana, India. We reply within 30 days. If you are not satisfied, you may approach the Data Protection Board of India once it is in operation.

9. Children

Fulmara is for businesses and is not meant for people under 18. We do not knowingly collect data from children.

10. Changes to this policy

If we change this policy, we will update the date above, and for important changes we will tell account holders.

11. Contact

Fulmara (OPC) Private Limited · CIN U62010TS2026OPC224644 · H.No.6-3-1093/406, V V Vintage Boulevard, Somajiguda, Nampally, Hyderabad - 500082, Telangana, India